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Fast Lane has partnered with Global Partner Xperience – GPX, conformed by a highly qualified team of professionals in the provision of advisory services and consulting in management systems which allows an agile, dynamic and innovative response to the different changes in the market.
This alliance allows us to advise our clients on how to manage their companies to face the new demands of the market through teamwork and continuous improvement, as key tools for business success. All this in order to achieve competitive and world-class organizations.
Digital Transformation Services
Customer Success Foundational Track
Customer Success Foundational Track
The digital revolution offers companies new business models, but often, companies are not very clear about where they should start to adapt to the new customer´s needs.
Where should the new customer loyalty model of a company start?
The first step in addressing the step to customer loyalty is the analysis. In this sense, what should be analyzed in a company for its digital transformation?
A common companie´s mistake in their customer loyalty strategy, is to try to carry it out independently. Faced with this, advice and support from specialized companies is a guarantee of success.
GPX as a business partner to start this process, offer advice on the optimal options for each business, analysis and control tasks. This continuous evaluation is key to guarantee the success of any project, because it allows to locate errors and correct them immediately.
In this package we offer the basis to accompany the client in the process to go beyond the Customer Experience, to understand where he is and what the plan to execute in each of the phases would be.
Digital Activate Track
Digital Activate Track
The Digital ACTIVATE Track offers an Assestment to understand where the organization is in the digital transformation process (DT).
Once the Assestment is done, we will provide a report including the maturity level and a 28S execution plan (ONBOARDING).
The execution plan includes a weekly work schedule – 36 weeks with the accompaniment of a Fast Lane advisor. In the first 8 sessions the business needs, stakeholders, management of the communication plan are identified and the scope of the execution plan (that lasts for 28 weeks) is reviewed.
Includes 1 4 days Workshop with strategic, tactical and operational levels of the organization. In this workshop, activities are carried out to present the project scope to all the different stakeholders. Additionally, this workshop includes 1 day, change management workshops, group dynamics, case analysis to ensure the success of the digital transformation project.
Digital Scale Track
Digital Scale Track
The Digital SCALE Track offers an Assestment to understand where the organization is in the digital transformation process (DT).
Once the Assestment is done, a report is provided including the maturity level and a 40S execution plan (ONBOARDING).
The execution plan includes a weekly work schedule – 48 weeks with the accompaniment of a Fast Lane advisor. In the first 8 sessions the business needs, stakeholders, management of the communication plan are identified and the scope of the execution plan that lasts 40 weeks is reviewed.
This Track includes an operational efficiency analysis of the organization towards what would be the Life Cycle of Customer Technology. Focus on Services, promoting a practice towards the adoption and expansion “Expand” of business opportunities for the solutions sold. Advice on the design of Software as a Service (SaaS) strategy.
Digital Innovate Track
Digital Innovate Track
The Digital INNOVATE Track offers an Assestment to understand where the organization is in the digital transformation process (DT).
Once the Assignment is completed, a report is provided including the maturity level and a 64S execution plan (ONBOARDING).
The execution plan includes a weekly work schedule – 72 weeks with the accompaniment of a Fast Lane advisor. In the first 8 sessions, the business needs, stakeholders, management of the communication plan are identified and the scope of the execution plan that lasts for 64 weeks is reviewed.
This INNOVATE Track includes the use of agile methodologies for the development of the strategy beyond the Customer Experience. Design Thinking is used to redesign the service portfolio. At the same time, we support the design of your business’s digital strategy for success and ensure a platform for monetization.